Privacy Policy 


This policy sets out how Holdcroft Heating and Gas Fitting Limited will treat any personal information which we receive from you or about you.  We are committed to safeguarding the privacy of our customers.  We have therefore developed this policy because we want you to feel confident about the privacy and security of your personal information being held by ourselves. 

Information that we receive from other people 

We work closely with third parties (including, for example, our business partners) who may collect personal information from you and pass it on to us. Where this is the case the third party is responsible for obtaining the relevant consents from you (if necessary) to ensure you are happy with the ways in which your personal data will be used. 

Using your personal information 

Personal information collected by us or submitted to us will be used for the purposes specified in this privacy policy. 

We may use your personal information to: 

for marketing purposes where you have elected to receive information about our services [by post, telephone, mobile messaging as well as by email]. 

provide third parties with your personal information to enable them to carry out appropriate / agreed work on our behalf.  

deal with enquiries and or complaints made by you. 

Sharing your personal data 

Except as provided in this privacy policy, we will not provide your information to third parties for sale or marketing purposes. 

In order to provide our services to you, we may disclose information about you to any of our employees, suppliers or subcontractors. By submitting your personal information to us, you agree to such third parties processing your information.  

Holdcroft Heating and Gas Fitting Limited asks all of these third parties to treat your data securely and in accordance with this privacy policy, and will take reasonable steps to enforce this. 

If our business enters into a joint venture with, purchases or is sold to or merges with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors. 

Security of your personal information 

We take reasonable technical and organisational precautions to prevent the loss, damage, misuse or alteration of your personal information.  We will only keep your information for as long as we reasonably require and, in any event, only for as long as Data Protection Legislation allows. 

All third parties who have access to, and are associated with, the processing of personal data in accordance with this privacy policy are obliged to respect the confidentiality of our visitors’ personal data.  

Unfortunately, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet; any transmission is at your own risk. 

Your rights 

You have the right to see the information we hold about you and to ask us to:  

(a) make any changes to ensure that any information we hold about you is accurate and up to date; (b) erase or stop processing any information we hold about you where there is no longer a legal ground for us to hold it; or (c) transfer any information we hold about you to a specified third party. If you wish to do this, please contact us using the contact details set out below.  

The supply of appropriate evidence of your identity will be required when making such a request.  For this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address. 

Should you have any queries or complaints in relation to how we use your information, please contact us via the contact details listed below. 


If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to: 

or by post to: 

Holdcroft Heating and Gas Fitting Limited
Moorland Road
Stoke on Trent